Shipping policy
We offer DELIVERY on all items to most of Australia.
Most orders which are in stock are shipped from our Sydney warehouse the within 2 -3 days after your order has been placed and payment received. If the order item is a Pre-order then it will be shipped within 2-3 days of us receiving the item in stock. Our website will indicate the estimated arrival time of your order, however there are several variables which could delay the actual shipment date. Will will always do our best to keep you informed of any such delays if they do occur.
Orders are dispatched from our warehouse in Sydney.
We work with multiple couriers to provide the most efficient delivery service.
Once your order has been processed, you will be sent a tracking number with a link to track your order. This will typically be emailed to you a few days after placing your order or as soon as the warehouse has dispatched your order.
Inaccurate address If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office.
Rejected by Receiver If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent. The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team. Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
You are able to request specific delivery dates, however, we are unable to guarantee a delivery on any specific date or time as this is not something our delivery partners guarantee.
If the item can not be delivered to the address but you still place the order with us, we will contact you through email with the extra shipping fee after the order is paid.
You may need to pay an additional fee to get the order delivered. Those orders with no shipment service will be cancelled and refunded automatically with email notification.
Please kindly contact our customer service for more information if your item is to be delivered to the remote areas to ensure your order could be processed successfully.